Installation

One of the first steps in our partnership is the software Installation. On-site installation is scheduled on a first-come, first-serve basis, and every effort is made to accommodate any specific request. Please contact us with any questions you have regarding an installation schedule.

On-Site Training

We believe that the true value of your software can only be realized when your employees understand how to use it to the fullest. All training during the initial implementation of your computer system will take place at your offices with your own equipment. The training schedule will be flexible to work with your business schedule and each employee who will use the system participates in training the process.

The training process includes classroom demonstrations from the trainer, hands on practice with the system, and review of the training documentation. A trainer will sit with each user to ensure a complete understanding of the system and how to perform their daily tasks.

The training will be tailored the experience level and role of the users. For example, scale operators or drivers will have training in the scalehouse and on the truck with the actual equipment they will use. Dispatchers will have complete training that includes customer call simulation, two way communication with drivers, and report generation.

Members of management and operation controllers will have full training on the systems as well as key decision making aspects such as report generation and analysis tools.

Our trainers will make sure all of the involved employee are comfortable with system. Practice exercises are used to reinforce the material covered. Each user will produce samples of their daily work such dispatch tickets, route sheets, statements, or aging reports with the trainer at their side. The employees' understanding of the system is a top priority for our trainers.

 

Regional Training

 

We conduct user conferences that provide cost effective training at major cities throughout the U.S. These 3 days events allow users to attend a combination of courses that focus on accounting, routing, dispatching, key performance indicators, and reporting.

 

Choose any combination of 1 day session with the courses that match job functions, or 2 days that give users an in-depth training of all job essentials, or attend all 3 days to become the power user that can get the most out of DesertMicro and the receive the management level reporting tool kit to give you insight into the factors and trends that are impacting your organization and department.

 

This year we will provide regional training conferences in these cities:

• Jacksonville, FL
• Baltimore, MD
• Las Vegas, NV
• Chicago, IL
• Denver, CO

Support Services

DesertMicro provides technical support for its software products via telephone, email, and modem. Support services will include answering questions, helping with procedures and solving problems. An Annual Software Maintenance Agreement is required to maintain support services.

We will be able to provide total support, enhancements, growth, and technology advancements for our customers who need solutions as they grow.

Professional Services

DesertMicro also provides future on-site training. Our professional services department serves your needs such as new employee training, advanced product training, or business consulting services. Working together, we can help you integrate our software products to your specific needs. These additional services include creating custom reports, custom business procedures, specialized documentation, and recommendations for procedures based on your individual operational issues.

Contact us arrange for additional Training and/or Professional Services.

Product Review and Training

Interested in a review of RouteManager? Prospective customers can download our RouteManager Demo, complete with audio and visual narration of each screen in the program. Current DesertMicro users can go to our product videos for training on new product features. Call Roger Aldrich at (904) 247-4285 for a user name and password.