CallManager

CALLMANAGER

CallManager is a complete solution to manage your Help Desk Call Tracking. Responding to your customer's needs is one of the most important aspects of managing your business. CallManager simplifies the task of monitoring both inbound and outbound calls while tracking the necessary details to manage your serviceability.

CallManager is the ideal tool for technical support representatives, customer service representatives, and management. CallManager includes the following features:

Records essential information about each inbound and outbound call.
Monitors call back time for improved customer service.
Improves efficiency by allowing for easy call audits.
Reports call turn-around-times and customer satisfaction rates.
Improves overall service availability, and service time planning.
Allows for call density analysis and staff projection planning.

Priced at $399, CallManager is a business solution to fit every office budget. Contact Us for more information about CallManager.

Take a closer look at CallManager's easy-to-use, full-featured screens.

Open Tickets Screen

Customer Information Screen

Reports Screen